Privacy Policy

Privacy Policy

Last updated: [Insert Date]

This Privacy Policy explains how [insert client name] (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website [insert website URL]. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of information:

• Information you provide directly – such as your name, email address, phone number, and any details you include when completing contact forms or enquiry forms.
• Information collected automatically – such as your IP address, browser type, and usage data collected through cookies and analytics tools.
• Payment details – where relevant, limited payment information may be collected via secure third-party providers (e.g. GoCardless, Stripe, PayPal). We do not store your full payment information.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide our services.
• Improve website functionality and user experience.
• Analyse website performance and marketing effectiveness through tools such as Google Analytics, Meta Pixel, and HubSpot.
• Manage email communications and marketing where you have opted in.
• Comply with legal and regulatory obligations.

We process your data on the basis of legitimate interest, contractual necessity, or consent, depending on the context.

3. Sharing Your Information

We do not sell your data. We may share your information only with:

• Trusted service providers who assist with hosting, analytics, marketing, or payment processing.
• Regulatory or legal authorities, if required by law.

All third-party partners are required to handle your data securely and in compliance with data protection laws.

4. Cookies and Tracking

This website uses cookies and similar technologies to improve your experience and analyse website performance.
You can manage your cookie preferences through your browser settings or, if provided, via our cookie banner.

For more detailed information, please see our [Cookie Policy].

5. Data Retention

We only retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain types of processing.
• Withdraw consent (where applicable).

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

[insert client name]
Email: [insert client email]

If you remain concerned, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated “last revised” date.